Friday, December 26, 2008

Reply from Traders Hotel KL

A few weeks back I did a review on Traders Hotel Kuala Lumpur and I did give the management team my honest feedback. Today I receive a reply.

Greetings from Traders Hotel Kuala Lumpur!  Appreciate the feedback provided via our “We Value Your Opinion” feedback form.
It is always encouraging to receive positive feedback about our service and I am indeed very proud of our employees and firmly believe that they are our most important asset.  I have shared your kind compliment with the team and they are most appreciative of this. 
On a separate note, thank you for highlighting the mini bar price list issue to our attention.  Our associate has overlooked this replacement from the previous departure hence our apologies for the lack of attention.  Our Executive Housekeeper has ensured necessary steps are in placed to prevent similar recurrence in the future. 
In any case, we appreciate you taking the time in sharing your insight from a customer perspective.  We greatly appreciate your thoughts and recommendations as it is through such avenues can we further improve and refine our service delivery and product going forward. 
Thanks again for sharing. Hope to see you back in the future and in the meantime wishing you safe travels. 

Best regards 
Ed Brea, General Manager
Traders Hotel Kuala Lumpur, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia

I really appreciate when hotels' management actually value customer feedbacks and they make an effort to reply back to the customer. 

Keep it up Traders Hotel KL!!!

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